PROCESSING OF PERSONAL DATA The chief processor of personal data of the online store nukupood.ee is nukupood.ee (registry code 16068684) located at Puuvilla 26, Tallinn, phone 53743332 and e-mail info@nukupood.ee.
Your company is the chief processor of personal data, your company forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
What personal data is processed - name, telephone number and e-mail address; - delivery address; - bank account number; - cost of goods and services and data related to payments (purchase history); - customer support details. For what purpose personal data is processed Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to return payments to the customer.
Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support). The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics. Legal basis Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).
Data processing is performed with the consent of the customer to perform the following activities: after-sales analysis; advertising profiling, etc. (applies to those who process personal data outside the terms of use, eg profiling.
The client must be informed in advance about the processing and the consent must be confirmed separately). Recipients to whom personal data is transmitted Personal data is transmitted to the online store's customer support for the management of purchases and purchase history and for resolving customer problems. The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer's address will also be provided. If the online store is accounted for by the service provider, the personal data will be transferred to the service provider for accounting purposes.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting. Security and access to data Personal data is stored on zone.ee servers located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.
The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services. The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure. The transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data. Accessing and correcting personal data Personal data can be accessed and corrected in the user profile of the online store.
If the purchase has been made without a user account, personal data can be accessed via klint support. Withdrawal of consent If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail. Retention Upon closing the customer account of the online store, personal data will be deleted, unless such data needs to be retained for accounting purposes or for resolving consumer disputes. If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be kept until the claim is fulfilled or the limitation period expires. Personal data required for accounting purposes shall be kept for seven years. Deletion To delete personal data, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified. Transfer A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest.
Customer support identifies and notifies you of the personal data that is to be transferred. Direct marketing messages The e-mail address and telephone number are used to send direct marketing messages if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support. If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including direct marketing profiling by notifying customer support by e-mail (this information must be clearly and separately from any other information) . Dispute resolution Disputes related to the processing of personal data are resolved through customer support (CONTACT DETAILS). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).